Monday, October 07, 2013

My search for a ACA HealthCare Navigator.......


[10:15:17 am]:
 Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
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[10:23:10 am]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is Tori. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
[10:23:19 am]: Tori
Welcome to the Health Insurance Marketplace call center, my name is Tori, how may I help you?
[10:24:05 am]: james
How do I find a navigator?
[10:24:36 am]: Tori
I can help you with that if you don't mind me asking what state are you in?
[10:25:00 am]: james
MI
[10:25:12 am]: Tori
Thank you. One moment please while I look that up.
[10:26:48 am]: Tori
And what is the zip code you live in?
[10:27:48 am]: james
49441
[10:31:04 am]: james
I just need a phone number or a website.
[10:31:25 am]: Tori
Michigan Consumers For HealthcareNAV

734-272-2583
[10:32:29 am]: james
That's 200 miles from here. Isn't there a closer location?
[10:34:23 am]: Tori
The zip code areas I have are, 48210, 48310, 48430, 48906. I apologize.
[10:35:07 am]: james
do you have a website?
[10:35:28 am]: Tori
Thank you. One moment please while I look that up.
[10:36:45 am]: Tori
Which zip code do you want an website for?
[10:36:58 am]: james
49441
[10:37:55 am]: Tori
I don't have one in that area, out of the area codes i gave you what is the closes?
[10:39:30 am]: Tori
Are you still there?
[10:40:09 am]: james
yes
[10:42:53 am]: Tori
Are you still there?
[10:43:29 am]: james
yes
[10:44:34 am]: Tori
Unfortunately I do not have an website for that zipcode. I apologize.
[10:44:44 am]: james
My current health insurance does not comply with new rules so it expires in less than 3 months!
[10:45:27 am]: Tori
So are you looking to apply for the Marketplace?
[10:45:36 am]: james
yes
[10:46:02 am]: Tori
Have you made an account online?
[10:46:18 am]: james
yes. is there another option?
[10:47:13 am]: Tori
You can apply by phone or mail
[10:47:50 am]: james
Please give me the phone number and address. Thanks.
[10:48:50 am]: Tori
Unfortunately I can only give you the telephone number and that is 1-800-318-2596
[10:49:09 am]: james
thank you
[10:49:18 am]: Tori
Do you have any other questions that I can help you with?
[10:49:36 am]: james
no thank you
[10:49:46 am]: Tori
Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.

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