VA bonuses were incentive to hide wait times, whistleblowers say

VA bonuses were incentive to hide wait times, whistleblowers say - CBS News:
Germaine Clarno is a VA social worker and employee representative in Chicago.
She alleges there are multiple secret waiting lists of veterans kept at the Hines VA Medical Center.
Asked which divisions of the hospital kept the secret waiting lists, Clarno says, "Employees are coming to me from all over the hospital, from outpatient, inpatient, surgery, radiology."
Clarno says veterans were put on secret waiting lists when they called for appointments, but they wouldn't formally get an appointment booked in the computer until one came up within the VA's goal of 14 days.
The purpose of the lists, she says, was to hide how often veterans were not being seen on time.
Clarno says the purpose of the lists was "to make numbers look better for their own recognition and for bonuses."
The VA grants bonuses to executives and doctors, partly based on short wait times. 
Whistleblowers -- including Dr. Sam Foote, who revealed the scandal in Phoenix, where up to 40 veterans may have died -- believe bonuses give an incentive to conceal delays in care.